shipping & refund policy
At WeVapeShop, we work hard to ensure that your orders are processed quickly and delivered safely. Please read our shipping policy to understand how we handle order fulfillment, shipping, and delivery.
1. Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
You will receive an email notification once your order has been shipped.
2. Shipping Methods & Delivery Times
We partner with trusted courier companies to ensure reliable delivery. Estimated delivery times are:
Standard Shipping (Domestic): 5–10 business days
Express Shipping (Domestic): 2–5 business days
International Shipping: 7–15 business days (delivery time may vary depending on the destination and customs clearance).
Note: Delivery times are estimates and not guaranteed. External factors such as customs inspections or courier delays may affect your delivery.
3. Shipping Costs
Shipping rates are calculated at checkout based on the weight, delivery method, and destination of your order.
From time to time, we may offer free shipping promotions on qualifying orders (details will be displayed on our website).
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can use this number on the courier’s website to check the latest delivery status.
5. International Shipping & Customs
We ship to select countries worldwide.
Customers are responsible for all customs duties, import taxes, and other fees imposed by the destination country.
Please ensure vaping products are legal in your location before ordering. WeVapeShop is not responsible for packages delayed, seized, or rejected by customs.
6. Damaged, Lost, or Delayed Packages
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product.
For lost or delayed packages, please contact our support team so we can assist in resolving the issue with the courier.
We are not liable for delivery delays caused by external factors outside our control (e.g., customs, weather, courier issues).
7. Incorrect Address Disclaimer
Customers are responsible for providing the correct shipping address at checkout.
We are not responsible for delays or losses due to incorrect or incomplete addresses.
8. Contact Us
If you have any questions regarding shipping, please contact us: